Refund & Return Policy
Every hand deserves a fair deal. Here's how the Tavern handles returns and refunds.
Single Cards
Because single cards are priced by condition and the market shifts daily, all single-card sales are final — with three important exceptions. We'll gladly replace or refund a single card if it arrives:
- Damaged in transit beyond the condition listed;
- Not as described (its condition was clearly misgraded); or
- The wrong card from what you ordered.
Reach out within 7 days of delivery with your order number and clear photos of the card (and the packaging, if it was damaged in the mail), and we'll make it right.
Sealed Product
Sealed product (booster packs, boxes, decks) may be returned within 30 days of delivery only if it remains unopened and in its original, resalable condition. Once a seal is broken, the item can't be returned. Return shipping is the buyer's responsibility unless the return is due to our error.
Accessories
Sleeves, deck boxes, playmats, and other accessories may be returned within 30 days if unused and in original packaging.
Refunds
Approved refunds are issued to your original payment method, typically within 5–10 business days of us receiving and inspecting the returned item (or approving a claim). Original shipping charges are non-refundable except where the return is our error.
How to Start a Return or Claim
Send a raven to kthomas@topdecktavern.org with your order number and details (plus photos for damage or misgrade claims). We'll reply with next steps. Please don't send items back before contacting us.
A Note on Untracked Shipping
Lower-value orders may ship in a stamped envelope without tracking (see our Shipping Policy). If you'd like the protection of tracking and insurance on a valuable order, choose a tracked shipping option at checkout.
Last updated: July 17, 2026. Questions? The Barkeep is always listening at kthomas@topdecktavern.org.